Returns & Exchanges
At Phantomgogo, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn and unwashed items. If your new fashion piece doesn't fit perfectly or meet your expectations, we are here to help with a quick exchange or full refund.
Initiate Your Request
Visit our online return portal with your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Place the original tags on the garments and pack them securely in the original shipping bag or a box of your choice.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing